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We hope that you find all that you are looking for amongst our FAQs below. However if you don't find what you are looking for please use this form to contact us.
 ADSL Domain Names Hosting Email Dial-up Accounting FTP General |
What Is ADSL?
ADSL is a technology that uses the existing copper wired telephone networks. ADSL uses a range of frequencies over an existing telephone line to deliver much higher speeds than your standard 56k modem (between 10 and 40 times faster). It is also possible to use your phone while online.
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Is ADSL Broadband?
Broadband is a general term for quick Internet access and ADSL is a type of broadband service.
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What does ADSL stand for?
Asymmetric Digital Subscriber Line (Asymmetric because the upload and download speeds differ).
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Who offers ADSL?
Many ISPs offer an ADSL service, including Skymarket, which concentrates on offering business quality ADSL for companies and individuals.
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What ADSL speeds does Skymarket offer?
We offer speeds of 512 kb/s (50:1 contention ratio) for home users and 512 kb/s, 1Mb/s and 2Mb/s (all 20:1 contention) for business/power users. See here for more details.
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What does contention ratio mean?
At a 50:1 contention potentially 49 other people will be using your line to the exchange at the same time as you, thus slowing your connection speed considerably (512 divided by 50 = 10.24). In reality, you would not expect more than a handful of other users to be contending for the line in this way at any given moment. Reducing the contention rate on the line is a way of guaranteeing that a smaller number of users could potentially use your line, and thus slow down your connection speeds.
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How does it work?
The service uses your existing telephone line. It splits the signal into two channels, one for voice communications and the other for the high-speed data connection. It makes use of a frequency range not used in normal voice communications:
Voice : 0 - 20 kHz
Data : 25.875 kHz - 1.104 MHz
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What can I do with it?
Anything you already do with your 56k connection, just much faster. However, you can do things that just wouldn't be viable on a dial-up connection:
Play games without jerky screen problems.
- Multitask - download a file, browse the web, check email at the same time, all still much quicker than using a dial-up connection.
- Watch high quality streaming media on your PC such as music videos, movie trailers or concerts.
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How long does it take to install ADSL?
If ADSL is available for your location (check here) then normal installation is about 10 working days from us receiving the order.
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What do I need in order to have ADSL installed?
1. ADSL must be available for your location (check here).
2. A normal (analogue) phone line from BT.
3. An ADSL Modem or Router.
4. A microfilter, to filter out the electronic noise on the line when making phone calls. Skymarket can supply all the necessary equipment, along with Wireless Network capabilities for people not wanting to be connected physically to the ADSL line.
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Do I still have to pay BT line rental if I get ADSL?
Yes. BT's telephone billing (line rental and call charges) are unrelated to your ADSL. You will however not have to make any calls to the Internet, as the ADSL is an always-on connection.
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I'm not a BT customer - Can I have ADSL?
Not unless you live in areas where competitors to BT are operating. LLU (Local Loop Unbundling) will hopefully mean that ISP's can offer you the service and will allow BT to be bypassed, but this is in its early stages so expect to wait a while.
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I have a Mac - Can I use ADSL?
Yes. All Skymarket ADSL hardware supports Mac users. If you decide to supply your own hardware you will need to check with your supplier.
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I have ISDN lines, can I have ADSL?
ADSL can’t be installed on ISDN lines, so either you need a separate new (analogue) phone line or for the ISDN to be converted back to an analogue service.
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Can I resell Skymarket ADSL?
Yes, We offer generous discounts to partners. If you would like more information, please call 0845 475 2200 or click here.
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Question not Answered?
If you cannot find an answer to your question in our FAQ, then please follow this link and then access the "Questions and Answers" section of ADSLGuide.org, a very good resource for ADSL issues.
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How do I choose a domain name for my Web site?
You want to select a name that will be easy for your customers or potential customers to remember. The obvious choice would be to use your business name, such as www.thexyz-company.com. But if your company is named The XYZ Company, you might want to try abbreviating the domain name for simplicity - such as www.xyz.com.
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What do the endings mean?
An explanation of the various extensions like .com and .net can be found here
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How do I check to see if a domain is available?
Use our domain availability checker
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How long does it take for a new Domain Name to register or move?
Registering a domain name can take anywhere from 1 minute to 3 days, depending on the workload at the registries.
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How long does it take for the world to see a new domain name?
Once approved and registered, it typically takes between 24 and 48 hours to update around the globe. So while you may be able to see it with your Web browser immediately others may not, depending on the domain name server their system uses. Most domain name servers are programmed to get domain name updates only once a day at a predetermined time.
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How do I transfer a domain?
Transferring a domain to us means informing both ourselves and the other ISP of your intentions. To transfer a domain away from us will mean we need to send you a form. You can request the transfer form by clicking here
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What is web hosting?
Hosting is another word for the space on the internet which you slot your website into. Hosting is completely separate from the domain name itself and any email accounts that may be provided on that domain
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Do any large organisations host with Skymarket?
Please see a sample of our client list here; it includes organisations like ‘The Labour Party’.
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What’s the difference between Linux and Windows?
Linux is a slightly more stable but less user-friendly product, that requires a higher degree of technical competence to work with. Windows is more user-friendly but consequently more expensive. Both have minor restrictions as to which software can be used in conjunction with them.
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Can I upgrade my hosting?
Yes. You can upgrade your hosting at any time, giving one months notice.
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What is email forwarding?
This allows an email sent to your domain name to be automatically redirected to an alternative email account
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What is Webmail?
Webmail is a way of sending and receiving emails via a web-based interface, which means that as long as you have a connection you can manage your emails from anywhere in the world.
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What is a dial-up account?
A dial-up account allows your computer to connect to a server that has Internet access. This connection is made with a modem or ISDN via your phone line. Your Telco will charge you at the Lo-call rate.
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Does Skymarket offer a monthly fee for unlimited access via a dial-up account?
We don’t offer ‘unlimited use’ for a monthly fee, as to make any profit from it the company would have to run severely over-subscribed and we concentrate on offering quality services with low contention ratios. We only offer Lo-call dial-up access, where you pay your Telco your agreed lo-call rate.
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What cards does the ControlCentre take?
We currently accept Visa, Mastercard, Switch, Visa Delta, JCB, Solo, Eurocard
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I don’t have a Company Credit Card, what do I do?
If you wish the transaction to go through your business then paying with a personal credit card and then invoicing your company is the best way to achieve this. The controlcentre is an online account and is set up to accept online transactions.
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Can I pay by cheque?
Only for special exceptions, check with our accounts department by sending an email to accounts@skymarket.co.uk
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How much does a website cost?
A difficult question to answer. A basic website can cost as little as £99 and a complex one as much as £100,000. Most websites cost between £1000 and £ 3000.
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What is FTP?
Stands for File Transfer Protocol and is a basic method of uploading files and content into your webspace. Most FTP transfers are performed with a piece of software also known as an FTP client. There are many to choose from and some are Freeware. Some HTML editors such as Dreamweaver have an inbuilt FTP client.
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How do I publish web pages using FTP?
Web authoring software very often has an FTP client built in, click here to be taken to the support area.
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Can I have a private ftp space?
We do not sell FTP space. However if you have an item that you want users to download then you can place these in your space. For example if you wanted to place a shareware archive in your space then you would create a zip, hqx or exe file in your docs directory structure and create a link to it with a URL such as http://www.yourcompany.co.uk/file.zip.
Private FTP space isn't a standard product as it is hard to monitor and tends to use lots of bandwidth, but it can be organised if required, please contact sales@skymarket.co.uk for more information. An alternative way for your viewers to download files from your site is for you to create the files and place them in your web directory. For example if you wanted to place a shareware archive in your space then you would create a zip, hqx or exe file in your docs directory structure and create a link to it with a URL such as http://www.yourcompany.co.uk/file.zip.
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Will I have unlimited access to update my pages?
You have unlimited access via FTP, 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure
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How can I monitor my website?
We offer 2 statistics packages that will enable you to keep an eye on the site and its visitors. We also provide various bandwidth and webspace monitoring services which are optional extras to all hosting packages.
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What happens if I use too much bandwidth?
If you exceed your agreed bandwidth allowance then overage costs will be charged at the standard rate of £20 a Gb. Increasing your allowance in advance of increased usage will bring the price down considerably. Call us for details on 0845 475 2200.
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How much data can I store in 10 Mb?
10Mb can store approximately 10,000,000 characters. This equates to about 2,600 A4 pages of text. Graphics take up more space than an A4 page of text.
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What servers are Skymarket running?
We have both Windows and Linux servers. The windows servers are run on Microsoft Windows NT/2000. Linux servers use the Apache 1.3.28 server with a few custom features. This server is said to be the world's most popular. Full details can be seen at www.apache.org.
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Can I take credit card payments on my site?
Our ecommerce website will give you all the information you need, which can be found here.
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I think someone has my password details what do I do?
If you think that your password has been compromised you should contact our support team during normal support hours. If you have asked for telnet access to the server your site is running on, you can change your password using the passwd command. Either way, no charge is made for changing passwords.
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Can I run CGI scripts?
If your script is written in Perl then the first line of the script must be: #!/usr/bin/perl You must save the file in UNIX format. If the file is saved in DOS format then there will be an extra (Control M or ^M) at the end of the line. Macintosh format text files appear as single line to UNIX. These will cause a 500: Server error message. If you want to place programs written in C, C++ or any language apart from Perl, in your cgi-bin directory, then the support team examine the code and compile it for you. This may be chargeable and will not be portable between servers. You must not, except with the explicit agreement of the support team place a binary, executable file in your web space. You should try to debug your scripts locally. Versions of perl exist for most flavours of UNIX, DOS and MacOS. Although the DOS and MacOS versions may not show up all possible errors, they will tell you if any glaring syntactical errors have been made.
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How do I improve my search engine rankings?
We provide various Search Engine Optimisation and Submission packages. You can view them by clicking here.
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What is DNS?
DNS stands for Domain Name Servers or Domain Name Service, you can think of it as an ISPs electronic ‘Yellow Pages’, your domain name will have DNS records at the registry, which ISPs Domain Name Servers read from, so they are be able to direct people to your web pages, when they enter your URL in their browser window or click on a link to your site.
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What is a URL?
A URL stands for Unique Resource Locator, most normally this is your domain name or IP address of your web site.
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What is an IP address?
An IP address is an "identifier", you can think of it as like a telephone number, except it exists on the internet, e.g 212.81.167.2 is one of Skymarkets IP addresses, we have over 8,000 assigned by RIPE (see below).
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Who are RIPE?
RIPE stands for ‘Reseaux IP Europeens’, this is the body that looks after all IP allocations for European ISPs and organisations which need IP addresses to run their and/or their clients operations (like Oftel runs UK telephone number allocations).
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What is web forwarding?
Web Forwarding means redirecting visitors to your domain to an alternative website. This is useful if, for example, you have one website and 4 domains and you want all visitors to be directed to the same place.. There are 2 types of Web Forwarding, Cloaked and Un-Cloaked. A cloaked forwarding retains the URL entered, whereas uncloaked displays the new one.
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